Together we've funded over 5,000+ social Campaigns across Africa 🌍

Frequently Asked Questions

Find answers to common questions about using Tufund for fundraising and donations. If you can't find what you're looking for, please contact our support team.

General Questions

Creating Campaigns

Making Donations

Fees & Pricing

Receiving Funds

Safety & Security

Promotion & Sharing

Success Stories

Still have questions?

If you couldn't find the answer to your question, our support team is here to help.

Contact Support

Frequently Asked Questions

General Questions

What is Tufund?

How does Tufund work?

Is Tufund available in my country?

How do I contact Tufund support?

Creating Campaigns

How do I start a fundraising campaign?

What types of campaigns can I create on Tufund?

Is there a minimum or maximum fundraising goal?

How long can my fundraising campaign run?

Can I edit my campaign after it launches?

Making Donations

How do I donate to a campaign?

What payment methods are accepted?

Is there a minimum donation amount?

Can I donate anonymously?

Are donations tax-deductible?

Fees & Pricing

What fees does Tufund charge?

Are there any hidden fees?

Do donors cover the fees or does the campaign creator?

Is there a fee if my campaign doesn't reach its goal?

Receiving Funds

When will I receive funds from my campaign?

How will I receive my funds?

What information do I need to provide to receive funds?

Are there any withdrawal limits?

Safety & Security

How does Tufund keep my information secure?

How does Tufund verify campaigns are legitimate?

What if I suspect a campaign is fraudulent?

Can I get a refund on my donation?

Promotion & Sharing

How can I promote my campaign effectively?

Does Tufund help promote my campaign?

How can I track my campaign's performance?

Can I embed my campaign on my website?

Success Stories

What makes a campaign successful?

How can I share my success story on Tufund?

What percentage of campaigns reach their funding goals?

What happens if my campaign exceeds its funding goal?

Still have questions?